All sales are final. Licence fees are non-refundable, in whole or in part, including for unused time or features, except where a refund is required by law that cannot be excluded by agreement (Licence Agreement, Section 4).
Please confirm that the software runs on your computer before you buy: the installers of EnergyFront, EPCalibration and PareVia can be downloaded before purchase. Questions before buying are welcome by e-mail.
Monthly and yearly plans renew until you cancel them with the payment provider (Gumroad or PayPal). Cancelling stops future payments; the period already paid stays active until it ends. No refund is given for the remaining part of a period.
If you were charged twice for the same licence, or paid but did not receive a licence key, e-mail us within 14 days with the e-mail address used at checkout and the order or transaction number. We will send the key or correct the duplicate charge. This is a correction of a billing error, not a refund of a licence.
A licence that is shared, used on more than one computer, obtained fraudulently, charged back or used in breach of the Licence Agreement may be deactivated without refund.